Where you stand today
0out of 20
Well covered. You are further along than most owners. What follows is your thinnest area, not a failing grade.
Partly covered. The structure is there in places. One area is noticeably thinner than the rest, and that is where the next hour is best spent.
Thin in most places. Someone stepping in would be guessing about a lot of this. That is common, and it is fixable in a defined order.
Almost everything runs through you. Nearly nothing here could continue without you right now. Start with one area rather than trying to fix all five.
- People and responsibilities0 of 4
- Clients and work0 of 4
- Systems and access0 of 4
- Money and administration0 of 4
- Communication and decisions0 of 4
Each area is scored out of 4. Your lowest one is what the next step below addresses.
Knowing the gap is the easy part. Almost every owner who reads a score like this agrees it matters and then does nothing for another year, because nothing on the calendar makes them. That is the whole reason the Quickstart is four dated sessions with other owners in the room, and not a workbook you mean to open.
Your biggest gap may be people and responsibilities
If the work stops when you stop, the first question is not who does your job. It is who is responsible for what, and whether that person knows it.
Do this next: Name one backup person for the three things only you do today, and tell them.
Don’t worry about yet: Cross-training your backup on everything you do.
Your biggest gap may be clients and work
A capable stand-in can do good work and still miss the thing that was due Friday. Priorities and commitments have to be visible outside your head.
Do this next: Write the next 30 days of client deadlines in one place someone else can open.
Don’t worry about yet: Building a full client service calendar for the year.
Your biggest gap may be systems and access
A plan nobody can open is not a plan. Access is usually the first thing to break and the slowest thing to fix under pressure.
Do this next: List your five most critical systems and confirm your backup person can actually get into each one.
Don’t worry about yet: Documenting every system in your business.
Your biggest gap may be money and administration
Money keeps moving whether or not you do. Payroll runs, bills come due, and clients still need invoices.
Do this next: Pick the one payment that would hurt most if it was missed, and arrange who can make it without you.
Don’t worry about yet: Handing over full financial control or rewriting your bookkeeping.
Your biggest gap may be communication and decisions
Silence is what clients notice first. Someone needs both the words to send and the authority to decide.
Do this next: Draft the two sentences your backup would send clients in week one, and say who is allowed to send them.
Don’t worry about yet: Scripting every possible conversation.