Type a word or two about what went wrong, or open any question below. Nothing on this page can break anything.
Every question below is already open. Scroll down to the one that matches.
The workbook is one HTML file. Open it in a browser, even offline, with no account or activation.
Already started? Transfer a saved owner copy.
There is no device limit or extra charge. An owner save can ask for updates; a review copy cannot.
The original download contains no answers. Browser-held work does not follow you to another device or file location. A private/incognito window, or a browser whose data was cleared, also needs a saved copy. We never receive your answers and cannot recover them.
Ask for a fresh link with your checkout email below. We look for a completed Starter Kit order and send the link only to that address.
Or try these first:
Cannot read that address, or nothing arrives? Write to us at support@plan-ahead.now with your order confirmation or Stripe receipt. We can replace the empty workbook, not your answers.
Updates leave your old file untouched. We send a fresh, empty workbook; your browser adds your answers before downloading it. We never see them.
Try Update now again later if the message said we could not be reached. Your file and answers are untouched; you can keep working offline.
Still failing? Use Save my copy, keep working and write to us.
Open your original download or an owner Save my copy and press Update now. Review copies and files from before checkout existed cannot ask for updates.
If the owner file is gone, ask for a fresh download link or write to us with your order confirmation or Stripe receipt. That replaces the empty workbook, not your answers. The refused update changed nothing in your current file.
Open the Parking lot from the contents list. Answers to removed questions move there word for word and stay until you delete them. The new workbook names changed days the first time you open it.
Open the saved file in the newer workbook, or press Update now in your older one first. This usually happens when only one of two computers has been updated. Nothing in either file has been read or changed.
We can replace the empty workbook. Only your saved copies can restore answers: we have never received them.
Updating is separate: we send an empty workbook. Your browser adds your current answers before download; the old file stays unchanged. Answers never reach us. A recovery download is empty, not a backup. See If something goes wrong inside the workbook for file naming.
Look in downloads for continuity-plan or workbook. Open your latest saved copy to restore the answers it contains.
A replacement download is empty. Even on the same computer, browser storage is tied to the file’s location: a new file cannot be relied on to find unsaved work. Keep the original file location if it still works, and use Save my copy. We cannot recover answers.
Open your latest saved copy. It restores answers as they were when saved. Browser-held answers erased by clearing data cannot be recovered by anyone, including us.
If no saved copy survives, download an empty replacement, or use Update now in an owner copy. The workbook’s daily save reminder turns red when work has not been saved to a file.
Try your password manager, notes and caps lock, then look for an earlier copy. We cannot reset either kind of password. Choose the situation below to get working again.
Protect this file with a passphrase locks only that saved file.
Protect this browser copy locks browser-held answers. The screen says This workbook is protected.
Clearing this browser’s data permanently deletes its locked answers. Do that only if you have a saved copy you can open. If that file has the forgotten passphrase too, clearing will not help.
Still stuck or unsure which password it is? Write to us. We cannot unlock it, but can help identify usable copies.
If nothing above fits, if you tried it and it did not help, or if you are simply stuck on one of the questions, write to us. Every message gets read and answered.
No, and we would rather say that plainly than bury it. We can’t give refunds on the workbook. What you bought is a file you already have, and there is no way to hand it back.
But we are not going to leave you stuck either. The point of all this is that you end up with a plan, so tell us what is in the way.
None of that is conditional on how far you have got, or on whether you have opened the workbook since the day you bought it.
Press Update now for included updates to the edition you bought. Fixes, wording, prompts and print improvements are included at no extra cost. Find your file’s release number on Sources.
Your existing file and answers keep working. Read the update terms.
Choose paid help on the main page, with options and prices for working through your plan.
It is optional. Support here stays free; technical help never depends on booking.
A photo or screenshot of the message covers the first two at once, and is usually easier than describing it.
If anyone ever asks you for either of those, it is not us.
A real answer, not a ticket number. We will not promise how fast, and we will not promise who writes it: some of it may be answered with the help of software, and anything that cannot sort out is picked up by one of us. What we will not do is leave the conversation while you are still stuck, whether that is the workbook not running or a question you cannot get past.
Email is the right size for most of this, and it is free. If we find ourselves going back and forth more than a couple of times, or what you need is someone to think the thing through with you rather than fix something, we will say so: see can someone go through it with me.
Write to support@plan-ahead.now. The same address is printed inside the workbook itself, on its If something goes wrong page, so you still have it on a day you cannot get to this one.
